• Devon Doctors apologises to the parents of Sam Morrish

    Devon Doctors offers Scott and Susanna Morrish its sincere sympathies for their tragic loss.

    We accept that there were failings in our service on the evening of December 22, 2010, and that these failings contributed to a delay in Sam receiving clinical attention.

    We acknowledge that subsequent investigations into Sam’s death, both internally and within the wider NHS, were inadequate, adding to the anguish of his parents, and accept responsibility for our part in this.

    Devon Doctors continues to be committed to doing everything possible to ensure that a tragedy such as this does not happen again and, with this in mind, has reviewed all relevant procedures and protocols and rolled out and implemented a new training module to each and every callhandler, receptionist and driver in its employment.

    Learning we have gained following this tragedy is core to our induction for all new staff, as well as in the investigation of incidents and complaints.

    In addition, Devon Doctors wishes to assure Susanna and Scott that we will continue to work with our staff, GP practices across the county, South Western Ambulance Service NHS Foundation Trust, clinical commissioning groups, NHS England and, above all, patients and their families to raise awareness of the identification of sepsis and the threat posed by it.

    About Us

    Devon Doctors Ltd and its subsidiaries Access Health and Access Dental are social enterprises. We exist to benefit the communities we serve. We’re run by healthcare professionals, owned by GP practices, and don’t have any stakeholders. Any profits we might make are used to improve our services.

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    Devon Doctors Ltd | Company Number: 05174987 | Place of registration: England and Wales
    Registered office address: Suite 1, Osprey House, Osprey Road, Sowton Industrial Estate, Exeter, England, EX2 7WN

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