Listening to You

Your feedback is vital in helping us to develop and make continuing improvements to our services to ensure that we are providing the best possible care.

All feedback, good and bad, is reviewed and fed back as appropriate to the staff and/or clinicians involved in your care. Cases reviewed may also be shared [anonymously] to further staff training and support improvements to the quality and delivery of services throughout the organisation.

If for any reason you wish to make a complaint about Devon Doctors then please email
ddocs.patientfeedback@nhs.net, phone 01392 822340, or write to The Governance Department, PO Box 524, EX1 9EE.

All concerns raised to us are logged and reviewed to improve the quality of the service we provide. Our aim is to resolve the issues you have raised openly and honestly, ensuring that any learning from your experience is acted upon.

To find out more about our complaints and feedback process, please download our patient information leaflet:

  Complaints, concerns and feedback process

Parliamentary and Health Service Ombudsman [PHSO]
You can complain to the PHSO if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

They make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations. Their service is free.

Please go to the PHSO website for further information: www.ombudsman.org.uk/

Alternatively, you can call them on 03450 154033 or send a text to their 'call back' service on 07624 813005.