• Patient experience

    Putting Patients First: Devon Doctors is proud to be recognised as one of the country's best out-of-hours providers. Our national performance standards are among the best in England and the National Patient Survey has placed us in the top 10 providers of out-of-hours care for each of the last five years.

    In a recent report by the NHS England Analytical Service, between 75 and 85 per cent of patients described their overall experience of Devon Doctors' out-of-hours GP services as good; this compared favourably with the rest of the country where the figure was just 70 per cent.

      Percentage of people describing their overall experience of service as good

    In 2013, Devon Doctors won a coveted Health Service Journal sponsored award with its Putting Patients First initiative triumphing in the Education and Training category at the prestigious Patient Safety Awards.

    Feedback: Devon Doctors is fully committed to continually improving its service.

    Visit our Feedback and Complaints area to find out how you can let us know about your experiences. www.devondoctors.co.uk/feedback-and-complaints

    Patient Questionnaires: Each week we survey hundreds of patients who have used our service. Feedback from these questionnaires is used to shape the delivery of care and improve our already high standards.

    We always pass on feedback [positive and negative] to the clinicians and staff involved in your care.

    You Said, We Did

    Devon Doctors is committed to ensuring that it responds to feedback from patients and takes action to improve its services. 

    Your feedback helps us to make improvements to care for other patients and develop services with patients’ needs to the fore.

    You Said, We Did

    About Us

    Devon Doctors Ltd and its subsidiaries Access Health and Access Dental are social enterprises. We exist to benefit the communities we serve. We’re run by healthcare professionals, owned by GP practices, and don’t have any stakeholders. Any profits we might make are used to improve our services.

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    Awards

    Patient Safety Awards2013 Social Enterprise

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    Devon Doctors Ltd | Company Number: 05174987 | Place of registration: England and Wales
    Registered office address: Unit 10 Manaton Court, Manaton Close, Matford, Exeter, Devon, EX2 8PF.

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