New Integrated Urgent Care Service goes live

The NHS 111 and out-of-hours GP services across Devon, Plymouth and Torbay will be integrated from October 1 to provide a more streamlined service, with quicker access to medical help and advice for patients. The new service will be known as the Integrated Urgent Care Service.

The new service has been planned following national guidance from NHS England. It will offer shorter waiting times for patients, with the introduction of appointments at NHS out-of-hours treatment centres and more home visits for patients who are unable to travel to see a GP at weekends and overnight. There will also be increased clinical support for the NHS 111 service so patients will only be triaged once.

The new provider of the service, Devon Doctors, has an excellent reputation for delivering high-quality, safe services and has delivered urgent out-of-hours medical care across the county for more than 20 years.

In order to make sure patients and the public have all the information they need about the new service, NHS Northern, Eastern and Western Devon Clinical Commissioning Group [NHS NEW Devon CCG] has created dedicated pages on its website packed with information about the new service:

http://www.newdevonccg.nhs.uk/information-for-patients/choose-well/nhs-111/101450