• Clean bill of health for surgery operated by Devon Doctors subsidiary

    A SURGERY operated by Devon Doctors subsidiary Access Health Care and Dental has been given a clean bill of health by the independent regulator of health and social care in England.

    The Care Quality Commission [CQC] has just published its inspection report for Millbrook Surgery, having visited the Corwall practice in November 2015.

    Overall the CQC rated the practice as good.

    Its key findings across the areas it inspected were as follows:

    • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

    • Risks to patients were assessed and well managed.

    • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

    • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

    • Information about services and how to complain was available and easy to understand.

    • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care.

    • The practice had facilities and was well equipped to treat patients and meet their needs.

    • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

    • The provider was aware of and complied with the requirements of the Duty of Candour.

      Millbrook GP Surgery - Quality Report

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    Devon Doctors Ltd and its subsidiaries Access Health and Access Dental are social enterprises. We exist to benefit the communities we serve. We’re run by healthcare professionals, owned by GP practices, and don’t have any stakeholders. Any profits we might make are used to improve our services.

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    Devon Doctors Ltd | Company Number: 05174987 | Place of registration: England and Wales
    Registered office address: Suite 1, Osprey House, Osprey Road, Sowton Industrial Estate, Exeter, England, EX2 7WN

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