• NHS 111 Health Advisor - Overnight Rotas

    Are you an empathetic, friendly person with a passion for providing a good customer service or looking to get into a career in healthcare?

    Devon Doctors are extremely excited to be recruiting for 111 Call Handlers in the Exeter and Taunton areas.

    Who are we?

    Devon Doctors Group is a not-for-profit organisation that has been delivering urgent care to the county’s 1,000,000-plus residents at an exceptional standard for more than twenty years. Our sister companies, Access Health and Access Dental, also offer a range of dentistry and primary care services across the Peninsula. Since April 2018 Devon Doctors has also been providing the IUCS in Somerset

    We are committed to being an inclusive employer with a diverse workforce. We encourage applications from people from all backgrounds, cultures and experiences to contribute to the diversity of our organisation.

    About the position:

    As a NHS 111 Health Advisor at Devon Doctors, your job is to answer non-emergency calls and assess patient needs over the phone. You will also be required to liaise with other healthcare organisations and professionals including GP surgeries, ambulance services and social services while always ensuring patient safety.

    These positions are for our overnight rotas so you will need to be available to work between 9am and 8am - we operate a rolling 4 on/ 4 off rota which offers you an excellent work/life balance - an example of the rota pattern you should expect to work is below:

    Mon Tues Wed Thu Fri Sat Sun
    2100-0700 2100-0700 2100-0700 2100-0700      
      2100-0700 2100-0700 2100-0700 2100-0700    
        2100-0700 2100-0700 2100-0700 2100-0700  
          2100-0700 2100-0700 2100-0700 2100-0700
            2100-0700 2100-0700 2100-0700
    2100-0700         2100-0700 2100-0700
    2100-0700 2100-0700         2100-0700
    2100-0700 2100-0700 2100-0700        

    Who we are looking for:

    Whilst you don't need to have experience in a call centre environment, we are looking for individuals with the below qualities:

    • Strong IT skills whilst being able to multitask
    • Excellent communication skills
    • Comfortable working in a fast paced and high pressured environment 
    • Passionate about providing exceptional patient care

    If you haven’t received the relevant pathways training we provide full training on NHS Pathways and systems to prepare you for the role. Our training courses are full-time and our current schedule is:

    • Two full weeks from home
    • Once you successfully complete the home based training, you will be required to complete 2 weeks training onsite
    • Please note that the first 4 weeks will be full time for all candidates during the day time even if your rota is going to be overnight shifts. 

    What do you receive in return?

    Hourly rate of between £9.37 and £10.02 per hour (depending on hours worked)

    • Full Pathways training (you will be paid during training)
    • Enhanced bank holiday rates
    • 22 days annual leave plus bank holidays
    • Opportunity to join the NHS Pension Scheme
    • Opportunities to develop your career with us
    • Access to the company’s employee assistance programme which includes counselling support and free financial advice on taking up permanent employment.
    • Due to the nature of this position we must undertake enhanced DBS checks on all Health Advisors.

    To Apply

    Complete our application form or submit your CV directly to amy.clifford@nhs.net 

    About Us

    Devon Doctors Ltd and its subsidiaries Access Health and Access Dental are social enterprises. We exist to benefit the communities we serve. We’re run by healthcare professionals, owned by GP practices, and don’t have any stakeholders. Any profits we might make are used to improve our services.

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    Awards

    Patient Safety Awards2013 Social Enterprise

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    Devon Doctors Ltd | Company Number: 05174987 | Place of registration: England and Wales
    Registered office address: Suite 1, Osprey House, Osprey Road, Sowton Industrial Estate, Exeter, England, EX2 7WN

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