• 111 Health Advisor, Exeter - OPS0280

    Are you an empathetic, friendly person with a passion for providing a good service or looking to get into a career in healthcare?

    Devon Doctors are pleased to announce that following a period of growth, we are now recruiting 111 Call Handlers for our Exeter call centre.

    Who are we?

    Devon Doctors Group is a not-for-profit organisation that has been delivering urgent care to the county’s 1,000,000-plus residents at an exceptional standard for more than twenty years. Our sister companies, Access Health and Access Dental, also offer a range of dentistry and primary care services across the Peninsula. Since April 2018 Devon Doctors has also been providing the IUCS in Somerset

    We are committed to being an inclusive employer with a diverse workforce. We encourage applications from people from all backgrounds, cultures and experiences to contribute to the diversity of our organisation.

    About the position:

    As a NHS 111 Health Advisor at Devon Doctors, your job is to answer non-emergency calls and assess patient needs over the phone. You will also be required to liaise with other healthcare organisations and professionals including GP surgeries, ambulance services and social services while always ensuring patient safety.

    We are able to offer a range of contracts from 16 hours per week up to full time with shifts covering day, night and overnight. Some examples of the rotas we can offer you are below:

    Mon Tues Wed Thu Fri Sat Sun
    0700-1530 0700-1530     0800-1600 0700-1700 0700-1700
    0700-1530   0800-1600 0800-1600   0700-1700 0700-1700
    1230-2100 1300-2100     1400-2200 1300-2300 1400-0000
    1430-2300   1400-2300 1330-2200      

     

    Mon Tues Wed Thu Fri Sat Sun
    1700-2200 1700-2200       0800-1400 0800-1500
        1700-2200 1700-2200 1700-2200 1700-2100  
    1700-2200 1700-2200       0800-1400 1500-2200
        1700-2200 1700-2200 1700-2200    

     

    Mon Tues Wed Thu Fri Sat Sun
    2200-0800 2200-0800 2200-0800 2200-0800      
      2200-0800 2200-0800 2200-0800 2200-0800    
        2200-0800 2200-0800 2200-0800 2200-0800  
          2200-0800 2200-0800 2200-0800 2200-0800
            2200-0800 2200-0800 2200-0800
    2200-0800         2200-0800 2200-0800
    2200-0800 2200-0800         2200-0800
    2200-0800 2200-0800 2200-0800        

     

    Mon Tues Wed Thu Fri Sat Sun
              0700-1500 0700-1500
              1400-2200 1400-2200
              1400-2200 1400-2200
      1700-2100 1700-2100 1700-2100 1700-2100    

     

    Who we are looking for:

    Whilst you don't need to have experience in a call centre or environment, we are looking for individuals with the below qualities:

    • Strong IT skills whilst being able to multitask
    • Excellent communication skills
    • Willingness to work flexible hours including evenings, weekends and night shifts (on a rota basis)
    • Comfortable working in a fast paced and high pressured environment 
    • Passionate about providing exceptional patient care

    If you haven’t received the relevant pathways training we provide full training on NHS Pathways and systems to prepare you for the role. Our training courses are full-time and our current schedule is:

    • Two full weeks from home
    • Once you successfully complete the home based training, you will be required to complete 2 weeks training onsite
    • Please note that the first 4 weeks will be full time for all candidates even if you have opted for a part time contract to enable you to complete the necessary training courses.

    What do you receive in return?

    Hourly rate of between £8.82 and £10.02 per hour (excluding bank holiday enhancements)

    • Full Pathways training (paid)
    • Enhanced bank holiday rates
    • 22 days annual leave plus bank holidays
    • Opportunity to join the NHS Pension Scheme
    • Opportunities to develop your career with us
    • Access to the company’s employee assistance programme which includes counselling support and free financial advice on taking up permanent employment.
    • Due to the nature of this position we must undertake enhanced DBS checks on all Health Advisors.

    To find out more about these positions or to apply, please forward your CV and covering letter including the job reference number to Amy Clifford, Recruitment Manager, via amy.clifford@nhs.net

    About Us

    Devon Doctors Ltd and its subsidiaries Access Health and Access Dental are social enterprises. We exist to benefit the communities we serve. We’re run by healthcare professionals, owned by GP practices, and don’t have any stakeholders. Any profits we might make are used to improve our services.

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    Awards

    Patient Safety Awards2013 Social Enterprise

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    Devon Doctors Ltd | Company Number: 05174987 | Place of registration: England and Wales
    Registered office address: Suite 1, Osprey House, Osprey Road, Sowton Industrial Estate, Exeter, England, EX2 7WN

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